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Below is a list of Frequently Asked Questions. We hope these answers solve
any questions you may have about Trans American Van Lines. If
you cannot find your answer here, please contact us directly with your
question.
Q: Do you ship out of state?
A: Yes, we do. In fact, 95% of our customers are relocating from state to state.
Q: Could you give me a price quote right now over the phone or online?
A: Yes. If you tell me the items you would like to ship out of state and
the zip code you will ship to, I could give you the approximate weight
of your shipment along with a telephone estimate. To
get an Online Estimate, click here.
Q: How quickly will my move be, and is it guaranteed?
A: It will take 7-10 days on average, depending on the season and the time
of move, or if you live on the East Coast. If you wish to receive a guaranteed
moving date, please contact one of our representatives.
Q: When do I have to pay? What method of payment do you take?
A: You pay 50% at the time of pick up by cash, cashier check, certified check or money
order. We take the other 50% at the time of delivery, by
cash, cashier check, or money order. If you wish to pay by credit card
or personal check, you must pay the full delivery cost at the time of pickup.
Q: Do you do Packing?
A: Yes. We offer full on site packing of all items at the time of pick
up. We also make full custom wood crates when needed.
Q: Do you have insurance?
A: Yes. Customers automatically receive insurance coverage of 60 cents
per pound per article. For $2.00 per $100 in value, We will create a detailed
packing list at the time of pick up. The customer can then put their estimated
value of each individual piece.
Q: Do you have a minimum?
A: No, we do not have a minimum order. We typically ship items too big
for FedEx or UPS, and too small for a local moving company. However, we
can still ship any size item, any quantity, to any destination.
Q: Could you make (in addition to the pick up at our storage room) a stop
at our home for the rest of our items that we will be sending out of state?
A: Yes, we can make a second stop. Usually, there is a small charge of $100-$150 for that service. We
strictly charge by total weight, destination, zip code, packing and any
requested insurance. We do not charge per hour, per man, or for stairs up to second floor.
Q: How long will it take for our items to arrive at their destination?
A: It will take approximately 3-10 days on the East Coast and Florida, 10-
14 days on the West Coast. Please check with our dispatch 1-2 days after the pickup.
Q: How will we know when our belongings will be delivered?
A: At the time of pick up, we give our customer an 800 number as well as
a tracking number assigned to their shipment. Approximately one day before
the anticipated delivery somebody will call to make an appointment for
delivery.
Q: Could you do a full container over seas?
A: Yes, we can drop off a container at the storage location and then you
can load the container yourself. Or, we can load the container and bring
it to the port for you.
Q: How will we recognize your company?
A: Our trucks have our Logo: our men have on company tee shirts and carry
cell phones for easy contact.
Q: Are our items insured if we do our own packing?
A: Yes, only for loss. They are not insured for damage. For high value
breakable items we offer full on site packing or crating (when needed).
Q: Are the men who do the pick up from our storage room the same truck
that will be driving our items out of town?
A: No. We will do the pick up at the storage room bring your items back
to our warehouse and prepare it for the trailer. The next business day
the trailer will pick up from our warehouse.
Q: When do I make an appointment for your company to pick up at our storage
room? Do I have to be there in person?
A: No, you can authorize another person, or give us a letter of authorization
and the key. We could then pack up and load your items. You could mail
us a check or call with your credit card over the phone for payment.
Q: Could you ship our items from California to our storage room here in
NYC?
A: Yes, We can ship from any city to NYC to your storage room.
Q: If I have items somewhere outside the country, can you ship them to
me in New York City?
A: No, you have to contact a shipping company in the country of origin.
Q: If I have my international delivery cleared and waiting at one of the
airports, can you then pick up and deliver to my storage locations?
A: No, Trans American Van Lines cannot.
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